Description of HWT: This series of courses prepare participants with the knowledge necessary to fulfill entry level front line service positions in the hospitality industry. The courses include position specific knowledge, customer service skills, and an on-site tour of a local leading hospitality property. Take a single day of trainings or take three days together as a package.
The participant may earn a certificate of success in four specialty topics. These certificates are internationally accredited and portable certifications which are recognized worldwide. The participant may earn Oregon permits for proper food and beverage handling. The participant may earn a certificate from TripAdvisor.
Why HWT: “The best way to enhance a guest’s experience is to have a well trained, thoughtful front line staff welcoming them and helping them to have the best vacation or business experience possible!“ and “Front line staff know they have two equal responsibilities. They are hired to a job and to care for the guest.”
HWT was prepared as a workforce development project in partnership with these leading industry partners: Oregon State University – Extension, Oregon Restaurant & Lodging Association Education Foundation, Oregon state agencies that implement the Workforce Innovation and Opportunity Act, American Hotel & Lodging Educational Institute, Oregon Coast Visitors Association.
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE CERTIFICATION COURSES
- Guest Service Gold-Oregon Tourism & Reputation Management
- Restaurant Server
- Guest Room Attendant
- Front Desk Rep
PERMITS WITH STATE OF OREGON
- Food Handler
- Alcohol Server
To request an in-house training for your business or for other questions please contact,
Hospitality Training Coordinator at email@example.com